Terms & Conditions

Last updated: September 01, 2026

This order and warranty agreement is between Wellrest PH and the customer. Please review these terms before purchasing and accepting delivery. By accepting an invoice or purchasing and accepting delivery, you agree to the applicable terms below.

These terms do not limit any rights or remedies that cannot be excluded under applicable Philippine law.

Orders and confirmation

Placing an order reserves the requested items. Our sales team confirms the order by phone or email before dispatch. Your selected showroom can assist with order updates, delivery coordination, and after-sales support.

No cancellation policy

Once an order is confirmed, prepared, dispatched, or delivered, cancellation is not allowed under the company policy. The client remains liable for the total contract price. Payments, including down payments, are nonrefundable and non-transferable under this policy, subject to rights and remedies that cannot be excluded by law.

Prices and payment

Prices are in Philippine pesos. Taxes, delivery charges, and other supplemental fees are included only when the checkout summary or invoice states that they are included; review the itemized total before paying. All payments are made online through PayMongo, our secure payment partner: GCash, Maya, GrabPay, credit or debit card, and online banking. We do not accept cash on delivery or payments sent directly to personal or company accounts.

For the bank-transfer instructions on your invoice, use the company account stated there. The invoice accepts InstaPay transfers only and does not acknowledge PESONet transfers. Provide a copy of your proof of transfer so our team can reconcile and verify the payment. Items ship after payment verification, when required by the order.

Delivery

Delivery schedules and fees are arranged during order confirmation and depend on the destination. Inspect the unit with the delivery team upon arrival and report visible damage, defects, or unusual noise before signing the delivery acknowledgment.

Mattress opening policy

Opened or unsealed mattresses are deemed accepted and sold under the company policy. Returns or exchanges under this policy are permitted for verified factory defects under warranty, subject to applicable legal rights.

Delivery floor policy

There is no additional floor charge for first- and second-floor units. From the third floor upward, the additional charge is ₱250 per floor for condominiums or ₱150 per floor for residential properties. The team will confirm any applicable floor charge. It is separate from the shipping or delivery fee unless the invoice expressly states otherwise.

Warranty

• Mattresses: 5 years on the foam and 1 year on the built-in mechanism.
• Other products: 1 year, unless otherwise specified.
• Labor for covered internal repairs is free. The client bears transportation and service-related costs, whether the unit is under warranty or not.
• The warranty excludes misuse, damage, and unauthorized repairs.

Client responsibility

Use and maintain the product properly, keep your receipts, and report issues promptly. Under the company warranty policy, the warranty is void and the company is not liable if a unit is transported or relocated and then develops functional issues. This does not affect rights that cannot be excluded by law.

Installation confirmation and acknowledgment

At delivery, the client and delivery team should check the following:

• The mattress is properly installed and positioned.
• Adjustable functions are demonstrated and tested.
• The unit is checked for visible defects, external damage, and unusual noise.
• The electrical outlet and remote control are verified.
• The client or authorized representative inspects and tests the unit.

After delivery and inspection, the customer or authorized representative signs a separate acknowledgment with their printed name, signature, and date to record the condition received. Accepting these online terms does not certify that delivery, installation, or inspection has already happened.

Pre-order agreement

If the requested unit is out of stock and a pre-order is agreed with the sales team, replenishment and delivery may take 30–90 days. Confirm the expected schedule with your showroom.

Reviews and comments

Reviews are limited to verified buyers after delivery. We may remove reviews or comments that are offensive, off-topic, or misleading.

Contact

For assistance with an invoice, order, delivery, or warranty, contact Customer Service at 0968-448-9938. You may also reach Wellrest PH at wellrestph@gmail.com · 0961-363-3245 · 3F Point, A Bldg, Doña Remedios Trinidad Hwy, Baliwag, Bulacan.