Customer care
Shipping & Delivery
From our showroom to your room, set up and checked with you.
Where we deliver
We deliver nationwide from our showrooms in Baliwag, Bulacan and Quezon City. You can also visit either showroom to see and try the products before you order.
Delivery fees
The delivery fee depends on your address and is shown at checkout before you pay, so there are no surprises. It is calculated from the most specific area we have a rate for: your city or municipality first, then your province.
Current delivery rates
| Area | Delivery fee |
|---|---|
| Baliwag, Bulacan | ₱2,000.00 |
| Bulacan | ₱2,000.00 |
| Quezon City, Metro Manila | ₱2,000.00 |
| Metro Manila | ₱2,500.00 |
| Pampanga | ₱2,500.00 |
| Nueva Ecija | ₱3,500.00 |
| Rizal | ₱4,000.00 |
| Bataan | ₱4,500.00 |
| Batangas | ₱4,500.00 |
| Cavite | ₱4,500.00 |
| Laguna | ₱4,500.00 |
| Tagaytay City, Cavite | ₱4,500.00 |
| Tarlac | ₱4,500.00 |
| Zambales | ₱5,500.00 |
| Pangasinan | ₱6,500.00 |
| Baguio | ₱8,500.00 |
| Nueva Vizcaya | ₱9,500.00 |
| La Union | ₱10,500.00 |
| Ilocos Norte | ₱20,000.00 |
| Ilocos Sur | ₱20,000.00 |
Rates can change; the fee at checkout is the one that applies to your order.
When your order arrives
Items are prepared and dispatched once your payment is confirmed. Our team then contacts you by phone or email to agree on a delivery date and time that works for you. You will receive an email when your order ships and again when it is out for delivery.
If an item is out of stock and you agree to a pre-order with our sales team, replenishment and delivery may take 30 to 90 days. Your showroom will confirm the expected schedule.
Floor charges
Delivery to first- and second-floor units has no additional floor charge. For the third floor and above, an additional charge of ₱250 per floor applies for condominiums, or ₱150 per floor for residential properties. These charges are separate from the delivery fee shown at checkout, and our team will confirm them with you before delivery.
Setup and inspection on arrival
Our delivery team sets up your product in the room you choose and goes through these checks with you:
- The mattress is properly installed and positioned.
- Adjustable functions are demonstrated and tested.
- The unit is inspected for visible defects, external damage or unusual noise.
- The electrical outlet and remote control are verified.
Please inspect and test the unit yourself, and tell the delivery team about any issue before signing the delivery receipt. Keep your delivery receipt; you will need it for warranty service.
Tracking your order
Signed-in customers can follow every step in My Orders. You can also track an order with your order number and the email or phone number used at checkout.
Questions about a delivery? Call 0961-363-3245 or email wellrestph@gmail.com. See also our returns & warranty page and FAQ.