Returns, Refunds & Warranty

Warranty coverage

• Mattresses: 5 years on foam and 1 year on the built-in mechanism.
• Other products: 1 year.
• Labor for covered internal repairs is free. Transportation and service-related costs are paid by the customer, whether or not the repair is under warranty.

The warranty starts on the delivery date and does not cover misuse, damage, or unauthorized repairs. If a unit is transported or relocated after delivery and then develops functional issues, the warranty no longer applies.

How to file a warranty claim

1. Contact us by email at wellrestph@gmail.com or call 0961-363-3245, or visit the showroom that handled your order.
2. Share the details: your order number, a short description of the issue, and clear photos or a short video of it.
3. Keep your receipts: your delivery receipt and order confirmation help us verify coverage quickly.
4. We assess and schedule: our after-sales team reviews the claim and arranges an inspection, repair or replacement for verified factory defects.

Returns and exchanges

Returns or exchanges are accepted for verified factory defects under warranty. For hygiene reasons, a mattress that has been opened or unsealed is considered accepted and sold, so please check the item with our delivery team before signing the delivery receipt. Report any damage you notice at delivery straight away.

Cancellations

An order that is still unpaid and has not been confirmed by our team can be cancelled. Once an order is confirmed, prepared, dispatched or delivered, it can no longer be cancelled and the full contract price remains due.

Refunds

Payments, including down payments, are non-refundable and non-transferable once an order is confirmed. Where a refund is approved, for example if we cannot fulfil an order, it is returned through the original payment method, and we will tell you when it has been sent.

Nothing on this page limits rights or remedies that cannot be excluded under Philippine law, including the Consumer Act of the Philippines. The full wording is in our Terms & Conditions.