Customer care
Frequently Asked Questions
Quick answers about ordering, delivery and warranty.
Ordering & payment
How do I place an order?
Add items to your cart, go to checkout, enter your delivery address and choose a showroom, then pay online. You will receive an email as soon as your payment is confirmed.
Which payment methods do you accept?
All payments are made online through PayMongo, our secure payment partner: GCash, Maya, GrabPay, Visa and Mastercard cards, and online banking. We do not accept cash on delivery or payments sent directly to personal or company accounts.
Is it safe to pay on your website?
Yes. You pay on PayMongo’s secure checkout page; your card or wallet details go straight to PayMongo and are never stored on our website.
My payment did not go through. What now?
Your order is kept for you. Open My Orders and choose “Pay now” to try again with any payment method.
Are prices inclusive of VAT?
Yes. All prices are in Philippine pesos and include VAT where applicable. The delivery fee is shown separately at checkout.
Delivery & setup
Do you deliver outside Metro Manila?
Yes, we deliver nationwide. The delivery fee for your address is shown at checkout before you pay. See Shipping & Delivery for current rates.
When will my order arrive?
Once your payment is confirmed, our team contacts you to agree on a delivery date and time. Pre-ordered items may take 30 to 90 days; your showroom will confirm the schedule.
Is there an extra charge for upper floors?
Delivery to the first and second floor has no extra charge. From the third floor up, it is ₱250 per floor for condominiums or ₱150 per floor for residential properties.
Do you set it up for me?
Yes. Our team installs your product in the room you choose, demonstrates the functions and tests it with you before you sign the delivery receipt.
How do I track my order?
Signed-in customers can follow each step in My Orders. You can also track an order with your order number and the email or phone used at checkout. We also email you when it ships and when it is out for delivery.
Warranty, returns & cancellations
What is the warranty?
Mattresses have a 5-year warranty on foam and 1 year on the built-in mechanism. Other products have a 1-year warranty. See Returns, Refunds & Warranty for what is covered.
Can I return a mattress?
Opened or unsealed mattresses are considered accepted and sold, so please check the item with our delivery team before signing. Returns and exchanges are accepted for verified factory defects under warranty.
Can I cancel my order?
An unpaid order that our team has not yet confirmed can be cancelled. Once an order is confirmed, prepared, dispatched or delivered, it can no longer be cancelled.
Your account & showrooms
I forgot my password.
Use Forgot password on the log-in page. We will email you a secure link to choose a new one.
Can I see the products before buying?
Yes, you are welcome at our showrooms. Main Branch — 3F Point, A Bldg, Doña Remedios Trinidad Hwy, Baliwag, Bulacan (Monday to Saturday, 8:00 AM – 5:00 PM Sundays, 9:00 AM – 5:00 PM). QC Branch — Quezon City (Monday to Saturday, 8:00 AM – 5:00 PM Sundays, 9:00 AM – 5:00 PM).
How do I reach you?
Call 0961-363-3245, email wellrestph@gmail.com, or send a message through our contact page.
Still have a question? Call 0961-363-3245 or email wellrestph@gmail.com. We reply during showroom hours.